So, there's no reason why we can't be hitting targets in this area,
First thing that we need to be doing is asking some more probing questions,
Working out what kind of support we need to put in place for these customers,
And what sort of reasonable adjustments
the employees need to be making as well,
Second thing we can be doing
is spend a little bit less time on our phones,
I've noticed that people have been hiding their phones
on their lap, on their desk, in their bags,
I just need a proof of address,
So if you could bring in a bank statement or a gas,,,
But I ain't got it,
What do I do? Pull it out of my fucking pocket?
Well, we can't do anything until you bring that in,
What the fuck is your problem?
I'm just saying that we need it in writing,
But I'm here,
Is there something wrong with your fucking eyesight?
We still need it in writing,
Fucking ugly bitch,
Kate?
Kate,
I just said your name three times, Kate,
It's like you're on another bloody planet,
Uranus,
Sorry,
David would like to see you before lunch,
Okay,
You'll get an email,
And you were late once again this morning,
It was only a few minutes,
And where were you Tuesday?
I was off sick,
You didn't bring a doctor's note,
Dog ate it,
Just joking,
Yeah, I'll bring one in next time,
Sorry, it just totally slipped my mind,
Do you recall what we discussed last month, Kate?
Yes,
Right,
So this is your final warning before I take the next step,
And whatever happens subsequently
is beyond my control,
Do you understand?
Mr Kendrick?
Now, is this your permanent address?
Difficult to say,
Well, you can give us a care-of address,
but then you will need to bring in written consent,
Just say permanent, then,
Okay,
So you've just been released from prison,
Can I just check that your release date is the 20th of April, 2019?
- Is that correct? - Yep,
Had a small run-in with an articulated lorry
and a lamppost,
Can you confirm your marital status?
Married or single?
Single,
Very,
Oh, sorry, Computer's going,,, Ow,
Uh, computer's gone,
Um,,, Right,
Okay, so it usually takes about three to five weeks
for a claim to be processed,
And if you, you know,
don't hear from us within that time,
you can just contact us via phone or email,
Do you have any other questions?
What are you doing for lunch?
Well,,, Uh,,,
Uh,,,
Well, I usually just eat a sandwich in the kitchen,
They don't give us very long,
Sounds worse than bloody prison,
You wanna go out,
Sit on a bench,
Well, I'll keep that in mind, thank you,
All right,
Well, I'm relying on you, Miss,,,
Perkin,,,
to make it happen,
So, I've set you up on that blind date,
His name's Rob,
Nice one, Thanks,
Yeah, he is, actually,
He's really nice,
Good looking, too,
He really wants to settle down,
What's up? Come on,
Shit!
Shit, I've just remembered something,
I've promised Gavin I'd sign off on a file
by the end of the night,
I'll have to nip back,
It's Friday bloody night,
I know, Just get me a drink
and I won't be long, all right?
Okay, weirdo,
Fancy meeting you here,
Fancy meeting you,
How was your day?
Good, thanks, Yours?
Not too bad,
What are you up to?
Nothing, really,
You've got hair in your eyes, darling,
Where do you usually drink?
Anywhere,
God, I can't walk in this skirt!
The car's a bit of a mess,
It's pretty shameful,
I'll tidy up the passenger's seat,
Make you wanna jump?
No,
Do it then!
It's a phenomenon, actually,
The urge to hurl yourself off high places,
- Is it, now? - Yeah,
It's not about wanting to kill yourself,
It's life-confirming,
'Cause you could do it,
But you don't,
Phew,
You're lovely, aren't ya?
Take your tights off,
And your knickers,
It's cold, it's cold,
Stand on my feet,
- You all right, darling? - Ow,
Yeah,
Keep going,
Keep going, Keep going,
You didn't recognize me, did you?
It's been a while,
No, I was here last week, Nan,
Don't you remember?
I must be losing me marbles after all,
I'm teasing you,
Here,
Oh!
- I brought you these, - They're lovely!
You look lovely,
- I had a date, - Oh,
With a very handsome man,
Oh, I like a handsome one,
I know you do,
And he's funny, too,
Sounds like you're smitten,
Might be, A little bit,
Should have brought him here,
We've only just met, Nan,
And when is the big day?
Don't be silly,
Lovely girl like you, he's bound to propose,
Felicidades, Wedding,
Party,,,
I should be going, Nan,
She's a very busy girl, Got a lot on,
Yeah, I'll see you soon, okay?
You seeing him tonight?
Yeah, Yeah, that's right,
Going somewhere nice?
Um,,, I'm gonna cook him a meal,
Good on you,
Hello?
What are you wearing?
Oh, Jesus, You'll have to be quick, Kate,
I'm putting the kids to bed,
I'm calling to make a formal apology,
Yeah, where were you? You could've called me,
I know, I know, I know,
I'm sorry, but it was, um,,,
It was a bit mad, actually,
Yeah, well, that's the story of your life, innit?
I said put that down right now,
Don't talk to me to me like that,
Pesky kids,
Right, Well, that's fine, then, That's fine,
If you can give it back to me now,,,
So what are you saying? Are you sorry?
Yeah, yeah,
Good boy, Good boy, That's it,
You mustn't be rude to mummy,
She's too tired,,, okay? Come on, Please,
Gavin, it's like a, it's like a knife
going through my head,
And I've got these big,
like, flashing lights at the side of my eyes,
It's just, it's firing like this,
Gavin, I've just been sick in the toilet,
Fine,
Just go, We'll see you tomorrow,
- Bring a doctor's note, - Yeah,
So where we going?
We're eloping,
It's a secret,
Even from you,
Look over there, It's a bird of prey,
Where?
- There! - Where?
I can't see it,
It's a buzzard,
Shit, he's circling us,
Shit,
Shit!
You eat like a squirrel,
Well, it's totally unmanageable with one hand,
How come you're always like this?
Like what?
Beguiling, aren't you?
I don't know,
I think your smoke's blowing into that woman's food,
- Is it blowing in your food? - No,
Why do you wear those shoes?
Horrible, aren't they?
Well, it's a dress code, so I kinda have to,
Bastards,
We'll get the bill,
And I'll show you my favourite spot,
Yeah,
Excuse me, Can we get the bill?
Thanks, darling',
No, you're all right, I'll get this,
Are you sure?
Yep,
Ouch,
- All right, darling? - Yes, thank you,
Just a bramble,
Well brought up, aren't you?
I suppose,
What'd you call your parents? Mummy and daddy?
They're called Trevor and Susan,
What do you call yours?
Bitch and cunt,
She gave me away when I was four
and I've never met him, So,,,
So who did you grow up with, then?
Uh,,,
Various,
Coming in for a swim, then?
Uh,,, I'm not very good,
Take your clothes off, then,
Shy, aren't you?
You show me yours and I'll show you mine,
This too, please,
- Beautiful tits, - Thank you,
Very well brought up, indeed,
I don't know anything about you,
My hobbies are reading
and listening to music,
I like drawing,
- Really? - Yeah,
Do you have a girlfriend?
No, I don't have a girlfriend,
Do you do this sort of thing often?
Are you interrogating me, Ms, Perkin?
Have you ever killed anybody?
I was only in four months,
You're funny,
Am I?
You know you are,
Right, I'm going in the water,
The lovely Kate Perkin,
I wish we could stay like this forever,
Can I have one, too, please?
What are you trying to do? Climb inside me?
What?
Nothing, Sorry,
I just remembered my car's still at work,
Doesn't matter, I'll get the bus,
Do you wanna come in for a coffee or something?
I've got things to do,
Yeah,
Yeah, yeah, I have, too, so,,,
I'll call you,
Feeling better, are you?
Yeah, Yeah, Thanks,
Yeah, just bloody migraines,
Got a doctor's note,
God, I hate these shoes,
Do you hate these shoes?
You know you can get sacked for having a relationship
with a claimant, don't you?
I mean, I haven't got a problem with it
even though I got you the job, I just,,,
I thought you should know,
So is it just a fling, or,,,
I don't know,
It's early days,
Does he want kids?
Uh, we've only been on two dates,
Don't want him to give you the run around though, do you?
You know what you're like,
Well, he seems pretty keen on me, actually,
I just know you want to settle down, That's all, babe,
I want a lot of things,
Like what?
Don't know, I'd like to travel,
Where to?
Loads of places,
- Yeah? Like where? - I don't know,
I'd just like to
take a trip somewhere,
Get in a car and drive off,
Have an adventure,
Nice,
Well, it's up to you, isn't it?
I just,,, You need to get your priorities right, that's all,
I take it you're still on for babysitting Saturday night?
Yeah, yeah, course,
Great,
See you out there,
And how's work?
Yeah, busy,
Run off my feet,
I bet you are,
Did I tell you your cousin Janet's
just had her third baby?
Be nice if you could drop her a card,
Yeah, sure,
Another boy,
She'll be exhausted,
So, have you been going out?
Having fun?
What've you been up to?
I'm seeing someone, actually,
Oh!
Well, that's great news, Katie,
Well, spill the beans, Tell us more,
What's he like? Where did you meet?
Well, we just, kind of,
bumped into each other at work, and then, you know,
that was that,
Wham, bam, wham,
So you've got a lot in common, then?
Yeah,
Yeah, I mean, he's, you know, he's had a tough time lately,
but he's doing okay now,
He's getting back on his feet,
Oh, dear,
How do you mean?
Well, he hasn't got any legs,
You're joking,
Yes, Mum, I'm joking,
You've got a very dark
sense of humour sometimes,
- Come on, Susan, - He's fine, I'm fine,
Don't worry about it,
I do worry about it, though, That's the thing,
I should get going, A lot on,
Don't let me forget to give you some vegetables
before you go, love,
No, I'm all right for veg, Thanks, Dad,
Got some fantastic tomatoes,
Looks like it's gonna rain again,
Hmm,
Hey, um, can I get a gin and tonic, please?
- Yeah, sure, - Thank you,
Actually, can you make that a double?
- Sure, - Thanks,
Thank you, Here,
Cheers,
Oh,
- Hi, Kate, - Rob,
Yeah,
What, like we're supposed to shake hands or,,,
God, no, I dunno,
So in order to move up, I had to move on,
Right,
The thing is, if I was gonna take on extra work,
it'd have to be for, like ten-K more,
Otherwise, it just wasn't worth my while,
So when I was head-hunted and when the price was right,
I just thought, "Yeah, Leave Sheffield, Why not?"
So, here I am,
And how do you like it?
So far, so good, yeah,
Yeah, It's quite picturesque, isn't it?
Surprisingly so,
Yeah,
Well, maybe I can take you on a tour sometime,
I'd like that,
Show you the beauty spots,
Yeah, I'd really like that,
I like your shoes, by the way,
Well, thanks, yeah,
You know, I have been told that shoes are very important,
That's right,
So, uh,
what about you?
I've been doing all the talking,
How's your work?
Do you enjoy it?
Well, if you get me another gin and tonic,
I will tell you all about it,
Okay, deal,
Not for me, though,
I'm driving,
Oh, I got a taxi,
you know, just in case,
Or I can give you a lift home, if you'd like,
Thanks, yeah,
Maybe I can give you that tour,
Oh, not tonight, no,
Got a 6:00am start in the morning,
Right, Uh, another G and T?
Yeah, make it a double,
Okay,
Is it much further?
And pull up here,
This is it, This is it,
This is it,
Perfect,
See,,,
If you look across there, you can see the whole harbour,
It's the best view in town,
Where's your house?
I thought you were directing me to your house,
I am,
This is just a detour,
Whoa,
Whoa, whoa, Whoa, Hold up,
What are you doing?
What?
We're,,, We're not having sex in my car,
This is a work car,
We don't have to have sex,
I think, I think you might be drunk,
A little bit, I might,
I think, I think you should just get dressed,
Yeah, you're really attractive,
Look, just put your dress back on, okay?
You have the most amazing body,
Do you work out?
- Just put your dress back on, - No,
- And give me your postcode, - No,
Look, are you,,, Are you crazy?
No,
Would you want me to leave you here?
Right now, Do you want me to do that?
Put your dress back on now!
Okay,
Fucking' nutcase,
Put your dress back on,
Been calling' you,
You look nice,
I like your dress,
Get your skates on, then,
Party,
My car's fucked, Can we use yours?
Yeah,
Here,
I used to have an imaginary friend,
A horse, Called Dunlop,
Like the trainers?
Yeah,
That's funny,
If you could go anywhere, where would you go?
Where'd you go?
Somewhere different,
I'm gonna get a beer,
Sorry,
Thank you,
Excuse me, have you seen a man with blond hair?
With a hat?
What's your name, darling?
Katie, Kate,
I'm looking for someone, Blond,
Have you seen him?
Here, Have some of this,
It's all right,
It's for horses,
Here,
Is she okay?
Yeah,
- Hey, - Hmm,
- Are you all right? - Hmm,
- You sure? - Hmm,
Want some water?
Fuck,
Oh, shit,
Oh, God,
Oh, my God,
All right, darling?
I was looking for you,
You disappeared,
I was fucking worried,
You wandered off,
Funny, I didn't,
I just thought you, you'd left,
You're stiff,
Relax, darling,
Relax,
We're the same, you and me,
What do you mean?
We're soul mates,
You're high,
You don't know what you're talking about,
I always know what I'm talking about,
That's it,
There you go,
That's better,
What's wrong, my darling?
No one likes me,
What are you talking about?
My friends,
That's their fucking problem, then,
How?
How can it be?
They're not your tribe,
You need to find your tribe,
You're my tribe,
What, just me?
Yeah,
Small tribe,
Tiny tribe,
My sister's getting married in a few months,
That's nice,
She lives in Spain,
I can take someone,
You should come,
Okay,
Hi,
I'm starving,
What do you eat?
You're like Old Mother Hubbard,
Got behind on my food shopping,
That's all right,
I'll pick something up on my way,
Oh, where you going?
Meeting',
What kind of meeting?
Possible business venture,
Early days,
Can I come?
Are you joking?
Yeah, I still feel a bit high,
Can I borrow your car?
Did I tell you mine was fucked?
Um, yeah, Yeah, you did,
It's something with the exhaust,
I'll need to take it to a garage,
But one that's not gonna rip me off,
Is this all you eat?
You really are a little squirrel,
Right,
Better get going,
Better get on,
Look, I can go and buy you some bacon and eggs,
It will only take a minute,
Pushy, aren't you?
All right,
Go on then if you're going,
Get me some coffee, Nice coffee,
- Nice coffee, Okay, - And,,,
Orange juice,
With or without bits?
- You decide, - Okay,
And ketchup,
Okay,
Coming right up,
There it is, There it is,
Eggs,
Bread,
Yeah, why not?
Juice, Juice,
Shit,
And now, just get some,,,
I'll just,,,
I don't know,
Okay,
Hello?
"Had to run, See you,"
All right,
Oh, fuck,
Oh, shit,
"Had to run, See you,"
Okay, Okay,
Oh, fuck!
Oh, shit,
And I put the key in the ignition and just,,,
You know, nothing, It didn't even turn over,
You know, it must be something wrong
with the exhaust, you know,
I've got to take it to a garage,
One that doesn't try and rip you,
I don't know what to say, Kate,
Sorry,
Sorry isn't gonna help this time,
I'm sorry, excuse me, I just need a,,,
I think I've got a bug,
He's been fucking you about, hasn't he?
Taking your car is basically theft,
I said he could take it,
He is using you, mate,
No, it's not like that,
It's pretty obvious, Kate,
No, look, he hasn't had a very good childhood,
Ah,
So you're gonna rescue him, are you?
No, We have a connection,
Okay, You need to text him and tell him
that if he doesn't bring your car back by tonight
then you're calling the police,
Yeah, sometimes I think you enjoy all this,
Sorry?
I beg your pardon, enjoy a what exactly?
Do you actually think
that I don't have anything better to do
than listen to you moan about your latest shag?
You seem smug,
You seem like a bit of a slag,
Yeah, well, I try not to think of myself like that,
Okay, well, then maybe you should
stop fucking random strangers
and find yourself a proper boyfriend,
I think you should go home, Kate,
Oh, fuck,
Hi, Hi,
I've been trying to call you,
Um, I need my car,
Yeah,
Tonight, uh, yeah,
Um,,,
At about 7:30?
8:30, yeah, that's fine,
Okay,
Yeah, Yeah, you?
This pub is fucking horrible,
Well, it's just my local,
It's the first place I thought of,
So, how you doing?
- I'm exhausted, - Oh,
How'd that interview go?
What?
With that, um, you know, potential business venture?
Did they give you the job, Mr Kendrick?
Do I look like someone who can work for other people?
No,
This beer tastes off,
Oh, no,
Brought your keys,
I thought you might have called,
I've been busy,
You just disappeared,
What? When?
When I went to the supermarket,
I left you a note,
Yeah, I know,
But I thought you might have just,
you know, called just to say,
I don't know, just to say,,,
It's a two-way street, Kate,
You could have called me,
I did,
Oh, yeah,
I mean, you've had my car for over a week,
You lent it to me,
Look, I'm just wondering what's,,,
what's going on with us?
Seriously, you wanna do this now?
The thing is, I like you,
I like you a lot, And I would,,,
In fact, I think you're pretty great,
And I would like to carry on,
you know, carry on seeing you,
What are you talking about?
Well, I just,,,
You know, I'd like to be your girlfriend,
How old are you? 12?
Uh,,,
What do you want then?
I don't want anything,
You,,,
You said I was your soul mate,
When did I say that?
After the party,
When I was pissed and high on pills?
Yeah, I said,,, I said you were high, I said that,
I was trying to calm you, Kate,
Placate you, You were a mess,
You invited me to your sister's wedding,
What does that mean?
Shit,
It's a friend, An old mate,,,
He's in town for a night,
I have to go,
What, right now?
He's like the closest thing I have to a brother,
Okay? What's wrong?
I think, I think I've got a migraine,
I've got to meet my mate, okay?
Your car's parked on the other side of the road,
Wait, wait, How are we, how are we leaving it then?
You're too fucking much, you know that?
No, I don't, I don't understand,
- What? - I don't understand,
Why are you trying to corner me?
I'm not, I'm not,
Your breath really smells, darling,
Oh, hello, love,
We rang the bell, but there was no answer,
So we had to let ourselves in,
I was sleeping,
Those keys are for emergencies, Mum,
It's past midday,
Yeah, I was having a lie-in,
I've been very busy at work, Mum,
What you doing?
So why aren't you at work today?
Because it's the weekend,
It's Tuesday,
We bumped into your friend, Alison,
We know about your job, love,
Why didn't you tell us?
Your mother worries, That's the thing,
You don't have anything in your cupboard, Katie,
I thought you were gonna buy yourself a new cooker,
Like I said, I've been very busy,
I think men find you difficult, that's why,
- What? - Susan,
No, it's important she knows these things,
She's all on her own,
- Sit down, - I don't wanna sit down,
Look, your mother has brought some chicken
and chocolate cake, your favourite,
And I've brought you some veg
from the garden, Lovely fresh peas,,,
I don't want any more fucking veg,
What are you doing here? Why are you in my flat?
Just get out! Get out! Get out! Get out!
Get out!
Don't know what's wrong with you,
Like some sort of bloody depressive,
Come on, Susan,
We can come back later,
I'll not be coming back later
to be spoken to like that,
How dare she?
Fuck you! Move!
What the fuck are you doing?
Fuck,
Oh, fuck,
Watch out, mate,
That was a,,, That was a hole in one,
- Yeah, - No, that's not a hole in one,
That was a hole in one,
Is this, is this snooker, or is it pool, mate?
This is pool, you know,
- It's pool? - Yeah, pool,
All right, what's the difference
between snooker and pool?
Me and Kate, we'll play doubles,
- You're with me, - Yeah?
- Come with me, - Okay,
I'm just gonna go for a wee,
Feel how smooth that is, that's lovely,
- That nice? - Yeah,
There's a lot of space there, isn't it?
Oh, these are all the different colours, look,
So nice,
I like that blue,
Cake with this beautiful stand mixer,
So today I'm going to be showing you,,,
how to create a perfect
cream cheese frosting for your cake,
So I'm going to add in, first of all,
the softened butter,
And then I'm adding in the cream cheese,
Now, if anybody has tried to do this by hand,
you'll know it is actually really difficult
to remove all of the lumps,
So we're taking out all of that stress
by using this stand mixer,
So this is the attachment that we're going to use
and it really gently slots in there like that,
Turn it on, you'll be able to hear the slow start motor,
So it's really nice and quiet,
so you don't have all that noise
in the kitchen while you're doing your baking,
And you can hear how quiet,,,
that motor really is,
It's the perfect,,,
So you can add a dash of vanilla,
if you fancy a bit of extra flavour,
or you can leave it as it is,
So we are gonna be adding a bit of sugar
to this now to sweeten the mix,
And it goes perfectly,,,
Um, just arrived and I'm just outside the main exit,
I'm by the taxis,
Can't see you anywhere,
Fuck!
Fuck's sake!
Fuck!
Fuck,
Fucking hell,
All right, darling?
Got held up, Sorry,
Come on, I've got a taxi waiting,
Main bedroom,
Guest bedroom,
Open plan,
They've done it nice, haven't they?
Mmm-hmm,
You smell lovely,
We've been invited to the party tonight,
Pre-wedding thing,
Great,
Let's have a little lie down, shall we?
You all right?
- Yeah, - What's wrong?
Just,,, you know, a bit tired, like,,,
Jetlag,
It's a nice bathroom,
You want a beer, huh?
Um, maybe, in a minute,
I was thinking,,,
I just figure we should get married,
Have kids,
What?
I've been thinking about it, yeah,
I'm up for it,
The whole thing,
Well?
Thank you,
What does that mean?
Why are you behaving like this?
I'm not behaving like anything,
It's so hot out here,
You're not wearing those shoes, are you?
- Drinks? - What are your parents like?
Ah, she gave me away,,,
- Do you have a lighter? - I'm sorry,
Lost you for a minute,
You having an all right time?
Yeah, it's great,
You complete me,
Come on then! Come on!
Whatever, Jump in,
Let me get in!
How's it looking like, mate, In a minute,
Yeah!
- Yeah! - Come on!
Yeah!
No, thank you,